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During peak harvest seasons, transporting large quantities of tea or coffee to the factory can be overwhelming. Whether your usual transport broke down, or you are harvesting a new, remote route, the Sasini App allows you to summon our factory fleet directly to your location to ensure your produce is collected while it is still fresh.

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1. Creating a Pickup Request

To ensure the logistics team dispatches the correct size of truck to the right location, you must fill out a precise digital request form.
1

Open the Pickup Form

Navigate to the Produce Pickups page and tap Request New Pickup.
2

Fill in the Produce Details

You must provide exact details so we know what to expect:
  • Produce Type: Select between Tea Leaves, Coffee Cherries, or Macadamia.
  • Quantity & Units: Input the estimated weight (e.g., “500” and select “KGs”).
  • Preferred Date: Select the exact day you need the truck to arrive.
3

Set the Location

Use the integrated GPS map to drop a pin exactly where the produce is gathered. This is critical if the produce is not stored at your primary registered address.
Produce Pickup Request Form
Accuracy Matters: Always overestimate your weight slightly rather than underestimating. This ensures the logistics team sends a truck with enough cargo capacity for your entire harvest!

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2. Mandatory Verification & Submission

To prevent fake requests and wasted factory fuel, the app requires visual proof before a truck is dispatched.
1

Upload Photographic Proof

Tap the Camera Icon to take a live photo, or upload an image from your gallery showing the harvested produce ready in bags or baskets. Note: The submit button will remain disabled until an image is attached.
2

Submit Request

Once all fields are filled, tap **Submit **.
  1. The app will sound a Confirmation Beep.
  2. A success message will appear on your screen.
Checkout Success and Order ID

Under the Hood: The uploaded proof image is not saved directly to the database. The app strips the image of malicious EXIF data, compresses it, and securely uploads it to an Google Cloud Bucket. The database simply stores a secure URL link to that bucket, keeping the app blazingly fast.
Under the Hood: If a farmer has a poor network connection and accidentally taps ‘Submit’ five times in a row, the backend uses Idempotency Keys to recognize it is the exact same request. It will only generate one Pickup ID, preventing the dispatch of five duplicate trucks.

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3. Tracking & Support

Once requested, tracking the status of your logistics truck is entirely automated.
1

In-App Notifications

Navigate to your Notifications page and tap the Pickups tab. Here, you will see your status of your active request, whether it is accepted or declined.
2

Contacting Support

If there is a delay or you need to speak to logistics, open the Sasini Support chat or contact them directly via contacts provided on the Help & Support page.
Pickup Tracking and Notifications
Wait Times: During heavy rains, off-road farm routes may cause delays for our logistics fleet. Always ensure your produce is kept dry and elevated while awaiting the pickup truck.