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We believe in complete transparency and user control. Your Profile & Settings hub is where you customize the app to fit your specific needs, while our comprehensive Support module ensures you are never alone on your farming journey.

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1. Account Management & Settings

Navigate to your Profile tab to manage your core identity within the Sasini ecosystem.
1

Personalize Your Profile

Update your contact details, view your farm registration metrics, and change your password securely.
2

Accessibility & Language

Change the app’s language (e.g., English to Swahili) to ensure you fully understand all instructions and contracts.
3

Explore Extra Features

Access exclusive modules like Farmer Training Content for video tutorials, learn about Partnerships with Sasini, or browse our E-commerce section to buy finished Sasini retail products.
4

Account Security

You have the ultimate power to Log Out to protect your session, or permanently Deactivate Account if you are no longer farming.
Deactivation Warning: Deactivating your account will instantly sever your access to the app and digital payment tracking. Any pending deliveries will still be processed manually at the factory, but you will lose digital visibility.
Under the Hood: When a user taps ‘Log Out’, the frontend destroys the local cache, and the backend instantly blacklists their current JSON Web Token (JWT). Even if a malicious actor intercepts the old token, the server will reject it.
Under the Hood: “Deactivating” an account performs a Soft Delete. The user’s status flag in the database is switched to inactive, denying them login access. However, their historical ledger data is preserved for Sasini’s legal and financial compliance audits.

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2. Notifications Center

Never miss a beat. The dedicated Notifications page organizes all your incoming alerts into clean, manageable tabs.
  • Orders: Updates on your Agri Shop inputs (Pending, Processing, Delivered).
  • Pickups: Tracking for your summoned logistics trucks.
  • Deliveries & Payments: Receipts for your weighed produce and incoming bank deposits.
  • Alerts: General system and agronomy warnings.
Stay Informed: Ensure your phone’s native Operating System settings allow Push Notifications for the Sasini App so you get these alerts even when the app is closed!

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3. Help, Support & Feedback

If the Sasini AI can’t solve your problem, our human team is ready to step in.
1

Help Center & Socials

Browse our extensive FAQs, find direct factory contact details, or connect with us on our official platforms: Instagram, Facebook, X (Twitter), LinkedIn, and YouTube.
2

Submit In-App Feedback

Your voice builds this app. Use our incredibly detailed feedback form:
  • Rate your experience out of 5 Stars.
  • Select exactly what you liked using quick Choice Chips (e.g., Speed, Design, Logistics).
  • Leave a written review explaining your experience.
  • Give us an NPS Score (1-10) on how likely you are to recommend the app to a neighbor.
App Store Ratings: If you love the app, you will also find a link to rate us on the Google Play Store or Apple App Store. Good reviews help other farmers discover the platform!
Under the Hood: The feedback form isn’t just an email. The 1-10 recommendation scores are instantly aggregated in the admin dashboard to calculate the app’s real-time Net Promoter Score (NPS). The choice chips act as queryable tags, allowing devs to see exactly which features users love most.